Last updated: June 29, 2026
This policy explains when orders can be cancelled and when refunds are available for services provided by Lead Pilot Global LLC. It applies alongside our Terms of Service and any signed service agreement. Where a signed agreement says something different, the signed agreement controls.
Skip tracing is a data service. Once a record is submitted to our data sources and processed, the cost is incurred immediately and cannot be recovered, whether or not the search returns a result. Our policy is designed to be clear about that up front, while giving you full protection where the fault is ours.
You may cancel any order at no charge before we begin processing it. Email us at support@leadpilotglobal.co with your order or invoice number.
If you have already paid, we will refund the full amount within ten (10) business days to the original payment method.
Once processing has begun, the order cannot be cancelled and the fee for records already processed is non-refundable.
If we have processed part of a batch, you pay only for the records processed up to the point of cancellation. Any prepaid amount for records not yet processed will be refunded within ten (10) business days.
Records that return no contact information (“no-hits”) are treated according to the pricing terms confirmed in your quote or agreement. This will state clearly whether no-hits are charged, charged at a reduced rate, or not charged at all. If it is not stated in writing, no-hits are not charged.
Match rates and data accuracy are not grounds for a refund. Contact data comes from third-party sources and public records, and we cannot guarantee that any number, email or address is current or correct. Any match rate discussed before an order is a target based on past performance, not a guarantee.
This is standard across the skip tracing industry, and we state it plainly so there are no surprises.
If a delivered batch is materially defective because of our error — for example the wrong file was processed, columns were mismatched, records were skipped, or the file was corrupted on delivery — we will fix it at no cost to you.
Report the problem within five (5) business days of delivery, and we will either re-process the affected records free of charge or issue a credit for them, at our option. If we cannot resolve the problem, we will refund the fee for the affected records.
Re-processing or a credit is the primary remedy. A cash refund is available where re-processing would not resolve the issue.
If you are billed twice for the same order, billed for duplicate records within a single file, or charged an amount that does not match the agreed price, tell us and we will correct it. Confirmed billing errors are refunded in full within ten (10) business days.
Where you have a signed service agreement:
Email support@leadpilotglobal.co with:
We acknowledge every refund request within two (2) business days and give a decision within five (5) business days. Approved refunds are issued within ten (10) business days to the original payment method. The time it takes to appear in your account depends on your bank or payment provider.
If you believe a charge is wrong, please contact us first. We resolve almost every billing issue quickly and without dispute. Raising a chargeback before contacting us may result in suspension of your account until the matter is settled.
Lead Pilot Global LLC 1500 N Grant St, Ste 37463, Denver, CO 80203, United States Email: support@leadpilotglobal.co Website: leadpilotglobal.co